Privacy policy

1. Who we are

4 Foreever Renovation (“we”, “our” or “us”) is a renovation contractor based in Brampton, Ontario. This policy explains what information we collect through 4foreeverrenovation.ca (the “Website”), why, and what you can do about it. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. What we collect

When you use the contact form, we collect the name, email address, phone number (optional), type of project and message you enter.

How you found us. When you send the contact form, the message also includes a short note about how you reached the Website, such as “Google Ads”, “Google search” or “Instagram”, and the first page you opened. This tells us which of our advertising works. We don't record ad click identifiers or the full address of the page you came from.

When you email or call us, we receive whatever you choose to share.

Server logs. Like every website, our hosting provider automatically records technical details of each visit, such as your IP address, browser type and the pages requested. These logs are used to keep the Website secure and running.

We do not use advertising cookies, analytics trackers or social media pixels.

3. Information stored in your browser

The Website doesn't use cookies. It stores two small pieces of information in your browser:

• How you found us (described above), kept in session storage. It is deleted automatically when you close the browser tab, and it only reaches us if you send the contact form.
• When you last sent a message, kept in local storage so the same message isn't sent twice by accident. This stays on your device and is never sent to us.

You can clear both at any time by clearing your browser's site data.

4. Advertising

We advertise on Google and Instagram. If you click one of our ads, Google or Meta may collect information about that click under their own privacy policies. The Website itself doesn't load any Google, Meta or other advertising code, and we don't receive any personal information from those platforms about who clicked.

5. How we use your information

• To reply to your inquiry and arrange a visit
• To prepare quotes and carry out work you hire us for
• To keep basic business records
• To see which of our advertising brings in inquiries

We do not sell your information, and we don't send you marketing messages unless you ask us to.

6. Service providers we share it with

We use a small number of providers to run the Website and receive your messages:

• EmailJS delivers contact form messages to our email inbox.
• Hostinger hosts the Website and keeps the server logs described above.
• Our email provider stores the messages we receive.

These providers may store or process information outside Canada, including in the United States, where it may be accessible to authorities under local law.

7. How long we keep it

We keep inquiries for as long as we need them to respond, complete any work and meet our legal and tax obligations. After that we delete them.

8. Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent and ask us to delete it. Email 4foreeverrenovation@duck.com and we'll respond within 30 days. If you're not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

9. Security

The Website is served only over encrypted HTTPS connections, and we limit who can access inquiries. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

10. Changes to this policy

If we change this policy, we'll post the new version here and update the date at the top of the page.